HAPI Production Support

Production support for your HAPI server

Already running HAPI? Keep your image, configuration, and custom extensions. We support your production environment. No product switch required.

Get support for my HAPI Explore Ember FHIR Server

Built for teams already on HAPI

You keep ownership of your server. We bring deep production experience so your team is never alone with upgrades, hardening, incidents, or compliance questions.

Standard Support

Annual production cover for the HAPI environment you run today (one production environment and its associated non-production environments).

From AUD $50,000 / year

  • Production and non-production environments covered
  • Current and previous two HAPI / starter minor versions
  • Business hours (AEDT/AEST); UK overlap available
  • Dedicated monthly support allowance: advice, triage, and incidents
  • Quarterly environment health review
  • Dedicated expert team for your account
  • Shared channel (Slack or Teams) with same-day response
  • Environment setup and larger work scoped as fixed-price projects

Enterprise Support

Extended cover for organisations running multiple HAPI environments, tighter SLAs, or needing expanded hours and dedicated capacity.

Custom pricing: contact us

  • Everything in Standard, plus:
  • Multiple production environments
  • Extended hours including partial weekend cover
  • Priority incident response with defined RTO targets
  • Dedicated capacity for ongoing development and integrations
  • Architecture and roadmap advisory sessions (monthly)
  • Compliance and audit assistance (HIPAA, My Health Record, HL7 AU)
  • Annual security assessment included

How we engage

Direct access to engineers who run HAPI in production: not a generic ticket queue.

  • Dedicated expert team who know your stack
  • Shared Slack or Teams channel: no portal required
  • Business-hours response; UK overlap when needed
  • Proactive version and security alerts relevant to your config
  • Help with config, logs, queries, and version planning
  • Written recommendations and runbooks your team can act on
  • Monthly summary of support activity and open items

What’s covered

Included in Standard

  • Production environment guidance and operational support
  • Hardening review against our HAPI production checklist
  • Upgrade advice for current and prior two minor versions
  • Incident triage and resolution within the monthly allowance
  • Configuration review: auth, search parameters, terminology, subscriptions
  • Log and thread-dump analysis during incidents
  • Database tuning guidance (PostgreSQL, MySQL)
  • Proactive CVE and HAPI release notifications relevant to your stack
  • Quarterly environment health review with written findings
  • Runbook templates and operational documentation
  • Written recommendations your team can act on independently
  • Optional Security Assessment (quoted separately)

Available as project work

  • New environment setup and infrastructure onboarding
  • Regression test suite design and execution for upgrades
  • Performance and load testing with capacity recommendations
  • Custom interceptors, providers, and FHIR operation development
  • Terminology server integration (SNOMED CT, LOINC, ICD-10)
  • CDS Hooks and SMART on FHIR integration
  • HL7 v2 and legacy system migration
  • Subscription and notification pipeline design
  • Multi-tenancy design and implementation
  • CI/CD pipeline integration for HAPI deployments
  • Hands-on implementation beyond the monthly allowance

How support works

You stay in control

Your infrastructure, your configuration, your custom interceptors and providers. We advise and help; we do not take over your product, your deployment pipeline, or your codebase.

Practical production help

From "is this safe to expose?" to upgrade planning, incident triage, and database tuning. The focus is keeping HAPI reliable and secure in real production environments, not theoretical best practices.

Clear boundaries, predictable cost

The monthly allowance covers ongoing support, advice, and incident response. Environment setup, regression testing, performance testing, and larger delivery are scoped as fixed-price projects so effort and cost stay predictable and there are no surprise invoices.

Proactive, not just reactive

We monitor HAPI release notes and security advisories on your behalf. When a CVE or breaking change is relevant to your configuration, we contact you before it becomes an incident, not after.

Health-specific FHIR expertise

We understand Australian and UK healthcare interoperability requirements (HL7 AU profiles, My Health Record, SMART on FHIR, and clinical terminology) so support conversations stay relevant to your regulatory and clinical context.

Scales as your needs grow

Start with Standard Support and move to Enterprise as your footprint expands. Additional environments, tighter SLAs, and dedicated capacity are all available without re-contracting from scratch.

Prefer a packaged distribution with auth, audit, and clustering included?

See Ember FHIR Server

Security Assessment

A focused review of your HAPI or Ember FHIR Server environment: authentication, configuration, data protection, operations, and common FHIR risks. From AUD $12,000.

Book a Security Assessment

Tell us what you’re running

Australia, UK, and New Zealand friendly. We’ll help scope Support or a project engagement.

health@waymarksystems.au